Customer Happiness
Officer

Come join us as our Customer Happiness Officer (CHO)! 

 

We’re looking for someone passionate about bringing joy to others. Beyond top-notch response times, our Customer Happiness Officers take pride in providing service that is memorable, warm and highly personable

We are looking for individuals who are passionate about growth and enjoy working in a fast-paced environment. Bay & Chay is a company that grows people from within. All Customer Happiness Officers will be cross-trained to take on dual-roles- with on-the-job training to be our Product Listing Executive.

Duties:

  • Attend to customers’ inquiries through emails, social media platforms, and live chat. 

  • Identify common email drivers/trends

  • Handle After sales transactions (refunds, cancellations, etc.)

  • Liaise with our fulfillment team on shipping and tracking concerns

  • Check and relay tracking information to our customers

  • Update/improve our canned responses

  • Perform your role without much hand-holding

  • Communicate to the department concerned for customer feedback/your own feedback

  • Switch hats and perform Product Listing Executive duties when designated

  • Handle overtime when the company has an influx of customers' inquiries

  • Handle any other ad hoc duties as designated


Requirements: 

  • Minimum of 2 years experience in customer service for an e-commerce business.

  • Knowledge in CS software such as Zendesk, Freshdesk, etc

  • Knowledge in maintaining online platforms and social media.

  • Proactive personality and self-motivator.

  • Able to be a team player with problem-solving skills.

  • Quick learner with the ability to absorb extensive information on our company's product offerings, and communications/advertising campaign.

  • Good Microsoft Office applications skills and the ability to learn new applications quickly

  • Must be a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.

  • Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.

  • Able to work under pressure and tight deadlines.

Expected Salary:

  • $2.80 -$3.2 USD per hour

Our Company Culture:

Life at Bay & Chay is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have a shorter time to react. 


We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individuals ones - you will fit perfectly into our family!

 

Get in touch with us with the form below.

© 2020 by Bay & Chay Pte Ltd

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