Come join us as our Customer Happiness Officer (CHO)! 

 

We’re looking for someone passionate about bringing joy to others. Beyond top-notch response times, our Customer Happiness Officers take pride in providing service that is memorable, warm and highly personable. 

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We are looking for individuals who are passionate about growth and enjoy working in a fast-paced environment. Bay & Chay is a company that grows people from within. All Customer Happiness Officers will be cross-trained to take on dual-roles- with on-the-job training to be our Product Listing Executive.

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Duties:

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• Attend to customers’ inquiries through emails, social media platforms, and live chat. 

• Identify common email drivers/trends

• Handle After sales transactions (refunds, cancellations, etc.)

• Liaise with our fulfillment team on shipping and tracking concerns

• Check and relay tracking information to our customers

• Update/improve our canned responses

• Perform your role without much hand-holding

• Communicate to the department concerned for customer feedback/your own feedback

• Switch hats and perform Product Listing Executive duties when designated

• Handle overtime when the company has an influx of customers' inquiries

• Handle any other ad hoc duties as designated

Requirements: 

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• Minimum of 2 years experience in customer service for an e-commerce business.

• Knowledge in CS software such as Zendesk, Freshdesk, etc

• Knowledge in maintaining online platforms and social media.

• Proactive personality and self-motivator.

• Able to be a team player with problem-solving skills.

• Quick learner with the ability to absorb extensive information on our company's product offerings, and communications/advertising campaign.

• Good Microsoft Office applications skills and the ability to learn new applications quickly

• Must be a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.

• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment.

• Able to work under pressure and tight deadlines.

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Our Company Culture:

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Life at Bay & Chay is fast-paced: our instinct is to bite off a bit more than we can chew, so we’re always busy. As a rapidly growing startup, we’re always ready to keep up and adapt to changes quickly; when we go fast, we have a shorter time to react. 

We’re always impatient and we don’t wait for things to happen; we hustle to make them happen. If you’re someone who is tired of waiting for your ideas to be heard; someone who is hungry to contribute more; someone who derives more satisfaction from team wins rather than from individuals ones - you will fit perfectly into our family!

 

Get in touch with us with the form below.